Interactive Brokers vs XTB — which broker is better?

Pros

• US stocks from USD 0.0035 per share on the Tiered plan, minimum USD 0.35 per order and capped at 1% of trade value
• Currency conversion at 0.20 basis points (minimum USD 2) — an order of magnitude cheaper than most European brokers' 0.25%–1.5%
• Roughly 160 market destinations in 36 countries from a single multi-currency account, with 28 settlement currencies
• No inactivity fee since 2021, plus no custody fee and no platform fee
• Trader Workstation offers over 100 order types plus a mature Python/Java/REST API used widely by retail algo traders
• Nasdaq-listed parent (IBKR) with published quarterly financials and around USD 21 billion of equity capital
• Top-tier licences in the US, UK, Ireland, Australia, Singapore and Hong Kong, with per-entity investor compensation disclosed
• Paper trading account mirrors the live platform, including the full API

Cons

• Customer support is the most common complaint: many requests go through the ticket system, and public reviews (e.g. on Trustpilot) often cite slow replies and template answers
• Trader Workstation has a genuinely steep learning curve; the first session is intimidating even for experienced traders
• The fee schedule is complicated: Fixed versus Tiered, pass-through exchange fees, and per-exchange minimums make cost prediction harder than it should be
• Real-time market data is a paid subscription per exchange, so the headline commissions understate the true monthly cost for active traders
• Account opening is longer and more document-heavy than at app-first brokers, and the website navigation is poor
• Spot crypto is only available to US clients via a separate arrangement; EEA clients get futures and exchange-traded products instead

Pros

• xStation 5 is one of the strongest platforms in the commission-free bracket - a real screener, market heat map, sentiment data, economic calendar and news in one workspace, on web, desktop and mobile with near-identical features.
• Commission-free real stocks and ETFs up to EUR 100,000 of turnover per calendar month; above that only the excess is charged at 0.2% with a EUR 10 minimum.
• No minimum deposit at all, plus fractional shares, so a monthly savings plan can start at almost any amount.
• Listed on the Warsaw Stock Exchange since 2016 under XTB, with audited financials and a KNF licence held continuously since 2005.
• EUR/USD spreads averaging around 0.9 pips on the Standard account with no separate forex commission - competitive for a spread-only model.
• Support is genuinely multi-channel including a phone line, with local-language desks across its main European markets - a real differentiator against the chat-only app brokers.
• The mobile app keeps the analysis tools rather than stripping them out, so charting and screening actually work away from a desk.

Cons

• The 0.5% currency conversion charge (0.8% at weekends and on public holidays) applies whenever the instrument currency differs from your account currency. For a EUR investor buying US stocks it is charged on the way in and again on the way out, and it dwarfs the commission it replaces.
• A EUR 10 monthly inactivity fee kicks in after 365 days without a trade and 90 days without a deposit - a charge Trading 212 and eToro have both abolished.
• Four disclosed regulatory actions since 2018: a PLN 9.9m KNF fine for asymmetric slippage (2018), a EUR 300,000 AMF fine for compliance failures and misleading advertising (2021), a Brazilian CVM stop order (2023) and a PLN 20m KNF fine over MiFID II CFD sales breaches (2026).
• No exchange-traded futures, no individual bonds and no mutual funds. Options exist but only around 140 contracts on US stocks and ETFs, with no headline per-contract price published.
• At the Cyprus entity, withdrawals below EUR 100 cost EUR 10 - a 10% haircut on a EUR 99 withdrawal, which penalises exactly the small accounts the no-minimum-deposit policy attracts. The Polish entity, which books most EEA clients, charges nothing.
• The Belize entity (XTB International Limited, FSC licence 000302/438) is a tier-3 offshore licence with materially weaker recourse than the Polish or UK entities. Check which entity you are onboarded to.